INSTANT Service & Support
Maximize Your Real-Time Data & Insights
Our partnership doesn’t end at implementation
Implementation is the beginning, not the end. The true value of INSTANT emerges in the months and years following deployment, as your organization harnesses the full power of Point of Inception Visibility and CoreAI Technology to drive continuous business transformation. That is why our Service and Support model is built on a simple principle: we are here to ensure that every dollar of your investment translates into sustained competitive advantage and measurable business outcomes.
From the moment your platform goes live, INSTANT’s dedicated teams work alongside you to optimize performance, maximize CoreAI capabilities, and ensure your organization stays at the forefront of technological innovation. Whether through comprehensive training programs, strategic design workshops, 24/7 technical support, or proactive lifecycle management, we provide the expertise and partnership required to continuously unlock new value from your INSTANT platform.
INSTANT is your strategic partner, invested in your long-term success and committed to evolving your solutions as your business demands and technology advances.
Engagement Lifecycle Roadmap
Business and Technology Services
INSTANT®’s revolutionary, enterprise-wide data collection and analysis provides real-time intelligence. This means our clients have instantaneous visibility on every transaction – as it occurs – throughout their global footprint.
To provide this comprehensive capability to the world’s largest corporations, INSTANT relies on trusted Partners to ensure that every customer has a seamless and efficient user experience.
This means you can partner with INSTANT in several ways to drive incremental growth and revenue for your organization.
Design Thinking Workshop
INSTANT’s Design Thinking workshop is an end-to-end model for accelerating the adoption of INSTANT’s solutions to achieve better business outcomes. We start by helping clients generate innovative ideas and then equip them with the practices, technologies, and expertise to quickly and effectively turn those ideas into business value.
This process brings pain points into focus and empowers your team to creatively explore and prioritize use cases for our real-time analytics tools and insights. After this process, you’ll be ready to adopt leading-edge technologies, speed up solution development, and measure the value of all actions you take.
“The proof is in the pudding.” According to a Forrester Consulting report, clients who adopt this approach generate innovative ideas and achieve impressive results – such as 67% faster speed to outcomes and 102% ROI.
Design Thinking Agile Process
A core tenet of our Design process is our focus on human-centric design. This approach is one of the most effective ways to simplify complex problems, reduce organizational challenges, and align goals and visions across various teams.
To maximize this approach, we bring your Line of Business and IT teams together, facilitating active collaboration to generate solutions to your most important business problems. This strategic approach enables you and your team to create and implement new, relevant solutions in a fast-moving environment.
Implementation and Risk Management
Professional Services
After our Agile Design phase is completed, clients move to the Service Transition phase, which focuses on seamless implementation and risk management.
INSTANT analyzes and identifies key risk factors with each client to develop mitigation plans and minimize overall risk. Our standard is on-time, on-budget delivery that yields anticipated business outcomes, as identified in the Design Thinking process. Our Professional Services team is there to assist with every step of the process, from start to finish.
Customer Support
Training and Education
Our professional services include training and educating your staff to maximize the benefits of INSTANT solutions and achieve anticipated business outcomes. These services can be a combination of in-person and virtual training.
Help Functions
INSTANT’s support teams are available to answer questions throughout the production and implementation phases. They’re committed to ensuring a stable and effective production environment and providing general troubleshooting and version upgrades – so that you can get the most out of your Instant investment.
Clients can interact with INSTANT’s Services professionals via our eService portal and/or our 24×7 phone support.
Lifecycle Management
Continuous, full-service support is more than just a motto at INSTANT –we’ll be your partner long after your customized implementation has been completed.
Product Life Cycle (PLC) refers to all stages of a new (or redeveloped) solution– from design to implementation. We emphasize three distinct phases: introduction, growth, and maturity. As our solution roadmap evolves over time, INSTANT will consult, educate, recommend, implement, and transform business processes across your enterprise to ensure that your business value expectations are exceeded.
