Leadership Team

Jim has 40+ years of executive leadership experience, including serving as President and CEO of Avaya, where he led a $3B global enterprise. He operates at global scale, having managed teams of over 40,000 employees. His successes spans senior positions in Fortune 500 companies such as IBM and Seagate.

Kathleen brings 25+ years of operational finance expertise spanning budgeting, margin analysis, audit readiness, and multi-state regulatory compliance. Her unique dual background as a financial executive and licensed Attorney-at-Law gives Instant an unmatched layer of governance discipline.

Taylor brings 10+ years of experience across institutional finance and relationship management, including Morgan Stanley and RBC Wealth Management. As Chief Growth Officer, she leads strategic partnerships, institutional fundraising, and commercial expansion initiatives to drive enterprise growth.

David co-founded and sold three fintech companies, including USA Processing, the nation’s largest debit processing center. A two-term Electronic Transactions Association board member, his record of scaling payment enterprises to acquisition drives Instant’s operational excellence.

Simon earned CMO of the Year at GITEX 2021 leading Avaya’s global marketing across 190 countries, achieving its first year-over-year growth in a decade. A former Gartner Magic Quadrant author, his product and go-to-market leadership directly shapes INSTANT’s market positioning and enterprise adoption.

Verlin brings 25+ years of experience leading customer growth, go-to-market execution, and market positioning. He works closely with leadership teams to shape customer engagement and drive adoption. His expertise spans translating complex offerings into clear customer value and scaling customer-led growth.

Michael co-founded Instant and spent 35+ years building and exiting payment companies processing billions annually. As the original architect of Point of Inception Visibility, his founder conviction and capital strategy are the foundational engine powering Instant’s growth and expansion.

Jim spent 20+ years as VP of Research at Gartner defining the global CX market, authoring Magic Quadrant reports that shaped enterprise buying decisions worldwide. At INSTANT, he ensures every client touchpoint drives platform adoption, value realization, and long-term enterprise loyalty.

Gary served as Apple’s Corporate Treasurer for 24 years, overseeing nearly $200 billion and helping build the world’s most valuable company. His unmatched treasury expertise gives INSTANT the financial credibility that commands attention from enterprise CFOs and institutional investors.

Jeff served as CFO and COO at TaylorMade Golf, co-leading its sale from Adidas to KPS Capital Partners while driving 70%+ EBITDA improvements. His private equity and exit expertise ensures INSTANT’s financial strategy and value proposition align with C-suite and investor expectations.