No Need To Change Existing Systems,
Service Providers, Or Institutions
Customer Insights
Global Customer Insights In Real-Time
Customer Insights
Solution Overview
INSTANT’s technical integrations enable our solutions to provide real-time information about your customers based on interactions with them throughout your enterprise. Although data typically comes from many systems and takes many different forms, INSTANT automatically normalizes data from all sources – while maintaining strict compliance standards to safeguard your (and your client’s) privacy concerns.
Gain a 360-degree view of all of your company’s interactions with clients so that you can measure, anticipate and respond to the ever-changing conditions in the marketplace.
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Become an influencer – by understanding and acting upon real-time customer sentiment.
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Access intelligent dashboards – to view performance standards/measurements and enact real-time adjustments.
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Differentiate – through better customer experiences based on intelligent interactions.
Customer Insights
Increased Efficiencies
INSTANT® customers may typically experience cost savings across all aspects of their current financial structure, utilizing a unique combination of Customer Insights Solution Features, customized to meet each client’s unique needs. All without changing a single existing system, service provider, and/or institutional partner.
Improve segmentation accuracy enhances campaign response rates by approximately 25%
Dynamic segmentation enables more effective targeting and personalization of marketing messages, which can increase campaign response rates up to 25%
Immediate engagement based on real-time insights can increase customer retention by up to 15%
Timely engagement can increase conversion rates in the 20% range and reduce cart abandonment rates by up to 15%
Customer Insights
Average Annual Cost Savings
Reduce the impact of demand fluctuations on revenue of up to 15%
Enhanced targeting and personalization lead to a more efficient allocation of marketing resources, reducing spending wastage by up to 20%
Improve future promotion effectiveness by an estimated 20%
Effective promotion planning and forecasting can improve the ROI of promotional activities by approximately 20%
Key Features Overview
Generating High Cost Savings & ROI
Real-Time Customer Insights
Feature
The INSTANT Real-Time Customer Insights solutions offer a suite of features designed to enhance understanding and engagement with customers in real-time. By quantifying the efficiency, reducing costs and increasing revenue. Implementing these capabilities allows an organization to respond swiftly to customer needs and market trends, providing a competitive edge in today’s fast-paced digital environment.
Immediate understanding and response to customer sentiment can enhance customer satisfaction, potentially reducing churn by an estimated 15%
Targeting customers with high purchase intent can boost sales conversion rates in the range of about 30%
Dynamic segmentation enables more effective targeting and personalization of marketing messages, which can increase campaign response rates up to 25%
Leads to approximately 25% improvement in cash forecasting accuracy
Trade Promotion Management
Feature
The INSTANT Trade Promotion Management solution offers comprehensive tools for effectively planning, executing, and analyzing trade promotions. By quantifying the benefits of each feature, this module can significantly contribute to optimizing promotional strategies, improving ROI, and enhancing operational efficiency. Implementing these capabilities, a company can navigate the complexities of trade promotion management with greater confidence and success, leading to better financial outcomes.
Achieves approximately 15% reduction in hedging costs
Effective promotion planning and forecasting can improve the ROI of promotional activities by approximately 20%
Potentially increase promotional ROI by an additional 10%
Post-promotion analysis can improve future promotion effectiveness by an estimated 20%
Demand Forecasting
Feature
INSTANT Demand Forecasting capabilities play a crucial role in aligning inventory management with market demand. By quantifying the benefits of each feature, these capabilities can result in significant savings and efficiency improvements and enhance customer satisfaction through better product availability. Implementing these features enables a company to navigate market uncertainties with greater confidence, ensuring that customer needs are met effectively, while optimizing inventory levels.
Customizable models catered to specific business contexts can improve forecast precision by an additional 15%
Collaborative forecasting can improve the accuracy of demand predictions by an estimated 20%
Accurately accounting for seasonality and trends can enhance inventory efficiency by approximately 25%
Scenario planning can increase operational resilience and flexibility, potentially reducing the impact of demand fluctuations on revenue of up to 15%
Dynamic Pricing
Feature
INSTANT Dynamic Pricing is a pivotal capability, enabling a company to adjust prices in real-time based on market demand, competitor pricing, inventory levels, and customer behavior. Examining the features of Dynamic Pricing illustrates how this capability optimizes revenue and enhances competitiveness, quantifying the benefits in terms of savings or efficiency improvements.
By aligning prices with current market demand, a company can increase sales volumes by up to 20%
Staying ahead or in line with competitors can improve market share in the range of 15%
Personalized pricing based on customer behavior can increase conversion rates by approximately 25%
Efficient inventory management through pricing can reduce carrying costs in the range of 20%
Performance Management
Feature
INSTANT Performance Management capabilities equip organizations with the tools and insights to monitor, analyze, and enhance their operations comprehensively.
As shown by quantifying the benefits of each feature, Performance Management can contribute to significant savings and efficiency improvements and drive revenue growth and competitive advantage. Implementing these capabilities allows a company to operate more effectively, making informed decisions that foster market success and sustainability.
Automating performance reporting saves significant administrative time and resources, potentially reducing related costs by up to 10%
Implementing data-driven recommendations can optimize operational processes and marketing strategies, potentially increasing overall business efficiency by up to 20%
Benchmarking can identify performance gaps, leading to an approximate 15% increase in market competitiveness
Effective goal setting and tracking can enhance employee productivity and motivation, leading to an approximate 25% increase in performance efficiency
Compliance
Feature
Compliance capabilities are essential for managing the complex regulatory requirements and standards landscape. As illustrated by quantifying the benefits of each feature, these capabilities not only help an organization avoid costly fines and penalties but also contribute to its operational efficiency and the protection of customer trust. Implementing these compliance features enables an organization to maintain a strong stance on regulatory adherence, safeguarding its reputation and ensuring long-term sustainability.
Businesses can save an estimated 30% in potential fines and legal costs by preventing compliance breaches
Streamlining the reporting and documentation process can save businesses approximately 15% on administrative costs related to compliance management
Efficient data management can reduce the risk of breaches by an estimated 50%, translating into substantial financial savings
Proactive risk assessment and management can decrease the likelihood of compliance failures by approximately 30%
Customer Insights
INSTANT Advantage
Results-Oriented Engagement
Understanding Your Customers – And Their Journeys
Today’s reality is that the impacts of marketing efforts are frequently measured in seconds, even as global corporations struggle to track and analyze data across their organization. Better understanding your customers and their experience with your company starts with two foundational objectives:
- Turn transactional data into information and intelligence – in order to facilitate actionable, proactive decisions.
- Turn customer data into marketing insights – in order to deliver individualized value through tailored campaigns, content, and customer experiences.
To accomplish these goals, you’ll need to collect and analyze timely data about your marketing activities – to answer questions like:
- How well are you serving and satisfying your customers?
- How are customers reacting to your products and services?
- Are your prices appropriate, given the latest market information?
- Is the quality of your products competitive in the current market environment?
In attempting this data analysis, many companies face challenges that arise from disconnected data sources and systems. This lack of uniformity and consistency in terms of the data being used can cause delays, making it more difficult to correlate specific marketing efforts with business outcomes.
As a result, reconciliation of the data is an essential process – albeit, one that can be time-consuming and laborious.
True Real-time performance management analysis provides a strong competitive advantage – and that’s where INSTANT can help!
INSTANT Advantage
Intelligent, Connected Platform
- INSTANT’s virtualized infrastructure seamlessly connects and unites data assets throughout your organization, enabling scalable interpretation of transactional information – along with the provision of more accurate business intelligence.
Simplified Integrations
INSTANT’s architecture simplifies the discovery, utilization, and management of APIs across all client systems and applications – with prebuilt, intelligent connectivity managers.
Immediate Results
INSTANT provides continuous, actionable intelligence that impacts your bottom line. This information is now at your fingertips, enabling you to vastly improve client outcomes and boost your revenue per interaction.
Intelligent Interaction
Enhance supplier relationships – with the ability to improve their cashflows while simultaneously increasing your bottom line.
- Move beyond Just-in-Time (JIT) supply chains – to dynamic demand forecasting and pre-determined supplier payment options – and boost supplier relationships while improving your cash flow.
Customer Insights
INSTANT® Digital Insights
Learn How The Customer Insights Solution
Can Increase Your Organization’s Customer & Marketing Related Efficiencies.
INSTANT Digital Insights
INSTANT’s technical integrations enable our solutions to provide real-time information about your customers based on interactions with them throughout your enterprise. Although data typically comes from many systems and takes many different forms, INSTANT automatically normalizes data from all sources – while maintaining strict compliance standards to safeguard your (and your client’s) privacy concerns.
Holistic Customer View
Gain a 360-degree view of all of your company’s interactions with clients so that you can measure, anticipate and respond to the ever-changing conditions in the marketplace.
- Become an influencer – by understanding and acting upon real-time customer sentiment.
- Access intelligent dashboards – to view performance standards/measurements and enact real-time adjustments.
- Differentiate – through better customer experiences based on intelligent interactions.
Customer Value Creation
Real-time predictive analytics can add value to how you serve your customers. One obvious opportunity lies in providing differentiated and personalized offers– at different times – to each customer based on their unique needs, preferences, and actual buying behavior.
Truly Real-Time
INSTANT helps you make informed decisions about how and where to allocate marketing resources – as well as how to adjust those marketing strategies “on the fly.”
- INSTANT’s comprehensive, integrated Platform encompasses numerous dynamic capabilities, such as real-time marketing intelligence; real-time data integration; real-time customer intelligence; real-time reporting; and others.
- INSTANT’s “real-time” capabilities are, in fact, truly real-time. Its platform continuously collects, sorts, and analyzes data from actual transactions – as they occur. It then presents insights based on this information from all locations within your global footprint.
A Game-Changer for Customer Insights
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With the industry’s most robust, all-inclusive data solutions, INSTANT automatically converts data sprawl into business intelligence, customer insights, and business value.
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INSTANT transforms raw data into actionable intelligence – instantaneously – enabling you to solve previously intractable business (and marketing) challenges.
Eliminate Information Silos
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In many cases, marketing has lived in its own silo … until now. With INSTANT’s innovative data network and hub, you can create marketing efforts ¬in real-time based on dynamic information from all of your disparate systems.
- For example, the INSTANT platform utilizes both structured data (such as inventory levels, upcoming shipments, etc.) as well as unstructured data (such as Twitter, Facebook, weather data, etc.).
- Our advanced analytics engines can refine and customize customer insights, along with corresponding marketing strategies and campaigns.
